Mechanics, like contractors, have a standing of confusing customer with lingo and double-talk. Even a knowledgeable individual may occasionally have problems telling truth from fiction. But a few easy questions asked up front can go some distance in sorting the con artists from the real deal.
Looking for honesty
Listening to reviews is the best way to find a good mechanic. Typically this is the best way to do so. It is always good to have a look at a place that your friend recommends. It never hurts to check the garage’s rating with the Better Business Agency, either.
But even after doing those things, don’t forget to ask these inquiries:
Ask if they have ASA, ASE or AAA approval
All of these organizations are good watchdogs for the automotive service industry. If the garage you are checking out is approved by any — or better yet, all three — you are probably assured a reputable, quality job. You may want to keep looking around if none of them approve it.
The Automobile Service Association, or ASA, regularly inspects service garages and rates them on quality of work and service. The National Institute for Automotive Service Excellence, or ASE, also does the same thing. You need to ask for an ASE certificate if it is not posted.
The Automobile Association of The United States, or AAA, has high standards. Any person who meets them will be listed. Employee credentials and inspections are done by AAA also.
Finding free, written estimates
This is not common at all shops. You do not want any surprises on the bill. Also, make sure they’ll call you for authorization if the costs go over the estimate. Get it in writing in lawsuit there are any questions later.
What exactly are used parts like?
In order to make more money, several garages use used parts instead of brand new parts. They will charge them as brand new parts though. The mechanic could say it is brand new to you. If this is the suit, say you need to see the brand new parts. You should also find out about all the warranties. And sometimes you might want to have used parts installed to save money. Make sure to ask the garage’s policy on used parts before any work starts.
Will they do the work again?
AAA demands a 12-month-or-12,000-mile warranty on all function before giving a garage its stamp of approval. That should be what your shop does too. Make sure it follows that standard. If it doesn’t stand by its work, there is probably a reason for that — a reason you do not want to discover after costly repair bills have been paid.
Do you give a written explanation of all work done?
You need to make sure you do this, even though reputable mechanics do this anyway. Your mechanic will be accountable in the future if there are any troubles. Whenever you sell the vehicle, these documents become helpful.
Will you be looking to sell or buy a pre-owned or used van? If this sounds like you, see BJ s auto repair!
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